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Virtual Assistant Services
More than two decades of experience have taught me that your business is as individual as you are, and my flexible, client-focused approach is designed to meet your specific requirements.
As your virtual executive assistant, I can help you to focus on your priorities, redress your work-life balance and restore your peace of mind, allowing you the freedom to take your business to the next level and achieve your professional and personal goals.
We can explore all types of support I can offer you and your business. While the sky’s the limit, here are just some of the ways in which I can help.
I offer an extensive range of executive support to help you run your business smoothly and to manage essential errands in your life outside of work too, from routine corporate assistance to making sure your friend gets a birthday card on time.
Travel planning and booking
Creating efficient systems and processes for internal administration
Event planning and management
Producing management reports
Board and company secretary support, including handling audit, representation and engagement letters, non-disclosure agreements and notarised documents, and assisting with preparation and distribution of board papers
HR and legal assistance
Personal errands and reminder services
Audio and copy typing
Digital and Communications Support
If you find aspects of IT daunting or that producing routine documents and email messages takes up too much of your time, I offer a comprehensive range of digital and communications support.
Email management, including daily inbox support and de-cluttering
Creating and maintaining spreadsheets
File management, including Dropbox, Google Drive, One Drive etc.
Creating forms and templates
Converting, merging or splitting PDFs
Creating documents, including mail merge
Customer Services Support
Your business can’t operate without the support and engagement of your clients and customers, but you may not always be able to respond or check in with them as promptly or frequently as you would like. With my support, your clientele will never be in doubt that their custom is appreciated or that their questions and concerns will be handled with care.
Responding to initial enquiries, including canned responses
Directing and escalating queries to appropriate departments
Responding to customer complaints
Financial Administrative Support
Managing your business’s financial administration is essential but can prove complex and time consuming. With board level experience I have an in-depth understanding of financial documents, such as three-year forecasts and management accounts. Whether you require speedy turnaround of your expense reports, purchasing support or help to monitor budgeting and cash flow, I can assist.
At present, services include
Support with procurement of goods or services
Administration of invoices and purchase orders
Cash flow monitoring
Company secretary support, including assistance with dividend payments, facility agreements, debentures, utilisation agreements, loan agreements, loan repayments, bank mandates, payment instructions, audit fees, capital expenditure reports, management re-charging and share transfers